Tom Karinshak serves as Senior Vice President of the Customer Experience for Comcast Cable. In this role, he and his team work cross functionally with the Company’s care, technical operations, marketing and new product development and deployment teams to ensure a superior experience at every point in Comcast’s relationship with its customers.
Before joining Comcast in November 2010, Tom served as Managing Director and Customer Experience Director for Barclay’s Bank of Delaware, where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Tom was at AOL where he held a variety of senior leadership roles across marketing and operations.
Tom has 20 years of leadership experience with multi-service providers and leading consumer brands. He also served on active duty with the U.S. Army for six years as a Combat Engineer Captain. He holds a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology.
He blocks his Email Address which is TKARINSHAK@comcast.com
Now if he was connected with AOL he may still have a Email Address with them.
I will also write on the Sweat work shop Comcast has in the Philippines where they pay their workers $2.25 an Hour and flog them if they place people on hold., Comcast should be boycotted and everyone switch to Dish or Direct TV
Better yet in a few months Israel cable company will be up and running in the USA and they have better quality and better service. After all Israel is intel! and without intel no computer system will work!
OPEN LETTER
My name is Loretta Lax Miller, I am a Presidential Candidate registered with the FEC for the 2016 Election. This is my web site www.LorettaMiller2016.com ;
There are several reasons why I am writing to you and it's not to ask you for a donation, It's a simple request but your service people don't seem to get the idea I want the service I have been paying for the past 6 months. Since the time of installation it has been touch and go with access to the Internet But my son who is a faithful customer to comcast and is ill with a chronic illness I switched (Big Mistake) from DSL to Comcast. I had DISH for my TV and I was quite happy with them and was treated with the utmost respect. After seeing your ad on the TV my son pushed me into switching to comcast and that is when the real trouble began. My new Smart TV which was hooked up to your cable box caught on fire due to your box smoking. Your company retrieved the box never wrote a ticket for my TV damage, The new box did not have caller ID and I called about that I was told "That was what the warehouse gave me and that is what you get" But after calling and calling they finally switched me and I also said the picture was pixilated. But the New Box ( which was old) didn't solve the problem. I would try to make a phone call and was dropped. I would try to get on the net and I had limited access. This happened and still is happening 5-20 times a day. I feel like I went into McDonalds ordered a Hamburger , paid for it and never received it. I am not happy. Trying to get proper service is like pulling a tooth out of a lion. When I got my first bill from Comcast I was told that I was charged for installation which I shouldn't have been from your ads. I demanded that to be removed which it wasn't until I said I am sorry you breached your contract with me and it was false advertising. Your low level accounting department decided to disengage my cable . No Ticket was written up for my TV and how I was treated was disgraceful.
That is some of the background. Now for the issue. I have had intermitted cable and telephone service before and after my reconnection. I have had all MY equipment tested by Best Buy's Geek Squad where I purchased it because your techs are blaming my equipment. It went as far as having one tech bring me a Belkin electrical cord up telling me it was attached to my Netgear blaiming my problems on a cord that did not fit the Netgear. Now one Tech said it was from rusting connections on the outside . Techs were called to fix the outside lines and instead of fixing them, he went up on his Cherrypicker, phoned someone stood their laughing came down and I caught him at the end asking what he found. He said he found nothing wrong. How can you find something wrong on a phone and be on the phone?
Connie who refused to give me his last name in the Harrisburg area told me his techs found nothing wrong with my internet and stated I didnt complain enough. Well Yesterday everytime my cable went out and my phones went back on I called. I beleive I called 6 times. Most of your customer service people from your York office was extremely rude. Because I refused to pay I was told I had my service turned off. This was the tech who is suppose to handle problems with the service. Her number is ned8o0 I asked for her superviser who at the end after he found out I was going to report her got as nasty as she was His name is Don #yor7kj.
The day before this I spoke to a George Marcado (sp) He was nice at first until his boss Connie told him not to do anything for me since I am a Chronic complainer.
Now I was promised UP GRADES for no service. But Mr Karinshak How can you give upgrades on a service not working? To me that would be a waste of time and money.
I was told you are untouchable. However I found you on Linkedin which I too am a member of. I was also told this Connie answers to no one He is in charge and he is the LAW. I didnt know Comcast was a police company and the Judge and Jury.
Before I go and write an article about Comcast and direct people to more cons then pros I am giving you the opportunity to make amends
Thank You
Loretta Lax Miller
Angela Morrisposted toXFINITY
Is there anyone out there who can actually help a customer when they call instead of hanging up on customers multiple times, transferring to wrong department or going out of your way to NOT help a customer? why do I even try to have TV when it doesn't work and I can't get any help.
My Comcast internet speed has suddenly gone to he** in the last three weeks. And no it's not my computer. I'm wondering if Comcast is already trying test slowdowns to see how many people notice and complain. Net neutrality MUST be maintained.
OK, Comcast/Xfinity, you are totally a bunch of douchebags. You send me a modem that stops working, then charge me to fix it, even though I am renting it from you. Then, when I call to get this bogus charge removed, you try to up-sell me to a "triple protection" bullshit plan to cover things just like this? Are you kidding me? You want me to pay to insure the modem that I am renting FROM YOU?
YOU ARE ALREADY TOO BIG! I am a VERY dissatisfied customer. The ONLY reason I have your company is because you are the ONLY provider in my area. It is disgusting that you get away with what essentially amounts to monopoly actions bc you have the $$$ power to do whatever you want. You are seriously trying to merge with Time Warner? You are seriously trying to get even bigger? And you know who takes the brunt of your incomprehensible actions - your employees who probably make a little over minimum wage. THEY are the ones who have to deal with angry, dissatisfied customers day and day out while the people behind the curtain rake in millions. You disgust me.
might want to check out how one of your Michigan drivers ran over a turtle on purpose. What an ass
After spending 45 minutes on the phone with an Xfinity tech support on Sunday, Xfinity guy came by to see why our home security app wouldn’t work on our phones any more. He looked at my phone and said we had the ‘old’ app and it didn’t work anymore. So he downloaded the new app for me. It didn’t work either. So he glanced over at our Xfinity box and said, ‘oh, you have the old system…it doesn’t work anymore.” Some one will call you this week and schedule an appointment in the next 2 weeks. we will need a half day to install a whole new system for you.
I asked him if they ever thought about letting anyone know that their security system didn’t work any longer. He left. Was here less than 5 minutes. Pretty impressive outfit! I feel so safe!
And we told the tech idiot on the phone the model of box we had. I guess they didn’t tell the tech people that system doesn’t work any more either. OK, I've vented.
I asked him if they ever thought about letting anyone know that their security system didn’t work any longer. He left. Was here less than 5 minutes. Pretty impressive outfit! I feel so safe!
And we told the tech idiot on the phone the model of box we had. I guess they didn’t tell the tech people that system doesn’t work any more either. OK, I've vented.
Dear Comcast, In April I scheduled a disconnect due to a military move and updated my address where my final bill should be mailed to. On April 15th I returned my equipment in person and confirmed my address for final bill had been updated.On May 21st, I received a notice from a collection agency dated May 8th stating I had a balance and that my credit report and rating were being affected if I did not pay. Imagine my surprise as I never received a final bill. I contacted Comcast and was told " Oops. Looks like we never updated your address nor was a final bill sent out" Instead of contacting me or sending out a final bill you send me to collection? Thus ruining my excellent credit rating, adding a blemish to my credit report and for the next 7 years affecting my ability to obtain attractive mortgage or other interest rates. Why? Because a final bill was never sent. Who sends someone to collection less than 18 days after they have disconnected their service?I am being told by this collection agency that I owe them, and Comcast nope, says that I need to pay them instead, Either way it will be 30 days before the account is updated and I am restored to "good standing" Which would be fine except the collection agency says that if not in good standing in the next 14 days that further negative action on my credit report will occur. So, thank you Comcast for allowing a clerical error to affect my credit report and rating for the next 7 years. I had been a loyal customer, paid my bills on time and always chose Comcast for service and this is what I get in return. I will now go sit by the phone waiting for a supervisor that has been promised to call right away.
Comcast is CRAP! Since 1991 in Montgomery Co, MD I have had Comcast and I NEVER gotten the services I am PAYING FOR!
Not only do my rates change every 3 months to a higher bill, but I don't get HIGH SPEED Internet that I pay for and it’s NOT cheap In Montgomery Co MD. I would add a screenshot of my Speed, but apparently I can't do this on your page. Yesterday I had downloads of 2.79 and uploads of 2.39.
Called to get an appointment for them to come out ONCE again to find out why I cannot get the HIGH SPEED I pay for. I was told they would be coming TODAY between 10AM-Noon. Well I didn't get the confirmation call, so I called only to hear on the recording that I was scheduled for 1PM-3PM and I HAD SPECIFICALLY told the services person on the phone that I was NOT available anytime today except between 10AM-Noon.
This is NOT the first time. I have had 20+ years of terrible service. I have been assigned a person in Baltimore that I am to call Mr. Eugene Bennett, on the Exec Services Team. I called and left ANOTHER message with him as well, NOT that he will bother to call me back.
There is NO earthly excuse for the crappy services that I have to put up with. I now work from home, but I had an office outside my home for 5 years and your Business service was the PITS.
As for your other services my TVs are just as bad on almost any given day. I keep saying that the lines are probably bad, but NO ONE CARES. They just want me to KEEP PAYING.
Not only do my rates change every 3 months to a higher bill, but I don't get HIGH SPEED Internet that I pay for and it’s NOT cheap In Montgomery Co MD. I would add a screenshot of my Speed, but apparently I can't do this on your page. Yesterday I had downloads of 2.79 and uploads of 2.39.
Called to get an appointment for them to come out ONCE again to find out why I cannot get the HIGH SPEED I pay for. I was told they would be coming TODAY between 10AM-Noon. Well I didn't get the confirmation call, so I called only to hear on the recording that I was scheduled for 1PM-3PM and I HAD SPECIFICALLY told the services person on the phone that I was NOT available anytime today except between 10AM-Noon.
This is NOT the first time. I have had 20+ years of terrible service. I have been assigned a person in Baltimore that I am to call Mr. Eugene Bennett, on the Exec Services Team. I called and left ANOTHER message with him as well, NOT that he will bother to call me back.
There is NO earthly excuse for the crappy services that I have to put up with. I now work from home, but I had an office outside my home for 5 years and your Business service was the PITS.
As for your other services my TVs are just as bad on almost any given day. I keep saying that the lines are probably bad, but NO ONE CARES. They just want me to KEEP PAYING.
Comcast, HELP PLEASE! I have been trying to transfer an email address from one account to another for over a month now. Complied with request after request. I have been provided contradictory answers multiple times. Who can I speak with that would provide accurate answers and do more that say: "I understand how you must feel".
I have called 4 times, Comcast should be aware that customers since last sat channel 3,5,9 are old scrambled up and not watchable. This Monday morning I did get a message that the channel will be available shortly, so hopefully they will fix the problem or our entire complex will drop their service, I have unplug my boxes, had the tech dept. send a signal to my boxes. The company better understand it's the Comcast equipment boxes outside our complex that is the problem it has happened before. This has nothing to do with the cable going out at 7.30 Monday night during the storm. On Friday I saw 2 Comcast workers in white hard hats leave our building and this is when it started. I hope service will be restore soon, and we should be given a credit. Thank-you.
Our area is being sold to Charter. What happens to our email addresses? I have some important email that comes through for our business and not sure what will happen to the emails that are sent to us. Tried to chat with customer service and get an error message. Tried to call and never got out of the automation loop.
I'm shocked - although I'm sure I shouldn't be - the technician who did my Comcast installation installed a set-top-box and not the DVR I ordered. I asked him repeatedly if it was a DVR and he insisted it was. How could he be so wrong? He doesn't know the difference between a DVR and a set-top-box? He was also completely stumped how to install and configure the landline telephone system. Apparently, all the other installs he has done only had wireless/cordless phones, and he has never had to connect into the house phone wiring.
I would really appreciate an answer as to why I have to reset my modem several times a day. I have had your service off and on for many years. After getting fed up I cancel then try again next year. This is not the first time I have had this issue and my tv cable has no issues so its not the line or splitter. My children are getting old enough to need the internet for school is the only reason I even have it. Because you have a deal with the park I live in I am not allowed to use satellite. So you have a monopoly and still cant provide stable service. Grrrrrrrrr.
and there are more
CEO is Brian Lee Roberts has an office in Boulder, CO he runs the following Warner Music Group Corp., Comcast Corporation
ReplyDeleteNbcuniversal, Inc.BMG, he studied at Harvard Business School
University of Pennsylvania, USC Shoah Foundation Institute
Manhattan College , His wifes name is LeeAnna 2135 Burning Ridge Dr
Franktown, CO 80116 (303) 688-3625 - This many not be his current number but that is his address